Inbound (Origination)

ArcTele Communications, Inc provider reliable, cost-effective inbound calling solutions through a SIP-based handoff. Our DID (direct inbound dialing) origination services provide you with access to numbers in many U.S., Canada and International markets which are available instantly. Our VoIP origination solutions allows you to customize your service package by individual number, giving you maximum flexibility and options such as routing, CNAM (caller ID Name)storage, CNAM Deliver, T.38* faxing, E911 emergency services and more.

Our advanced customer portal allows you to control your services and how they are delivered, allowing you to configure services to your needs.

US & Canada DIDs

ArcTele Communications, Inc. provides your business with access to numbers in over 8,500 rate centers across the contiguous U.S. and Canada. We provide instant access and provisioning to more than 500,000 VoIP DIDs through our number warehouse. Our web management portal provides you with the freedom to search, purchase, and provision numbers in real-time.

Individual Numbers can be customized with add-on features such as CNAM (Caller ID Delivery and storage), T.38 (faxing over IP), E911 emergency service, and 411 directory assistance.

International DIDs

ArcTele Communications, Inc. provides the largest international coverage of virtual numbers, with global presence in over 60 countries and thousands of area codes around the world. Our extensive selection of international DID gives you access to local phone numbers in thousands of cities.

Each DID is billed on a fixed monthly fee, with no per-minute charges. This is a flat-rate service, which means that you can talk as much as you want for a low, monthly charge. Enjoy unlimited number of calls, with no limit on the length of each call. Each number is provided with two channels, allowing two concurrent incoming calls on the same number. Additional channels may be purchased if required.

8XX DIDs

Toll-free numbers can be dialed from any phone in the United States at no cost to the caller. ArcTele Communications, Inc. has Toll-free numbers available for instant provisioning, or we can port your existing Toll-free numbers to our network. Your customers can benefit from the many uses of Toll-free numbers, such as customer service, marketing, and calling card campaigns. Vanity Toll-free numbers are also available with numbers that, when associated with a traditional telephone number pad, spell out a relevant word or phrase.

Toll-free codes currently include 800, 866, 877, and 888. You can learn more about toll free numbers here.

T.38 DIDs

Bring your fax services to the next level with VI’s T.38 fax origination solution. Elect numbers with T.38 capabilities from more than 500,000 VoIP DIDs available in our number warehouse, as one of many valuable features offered by VI to unify your IP-based communication efforts. We offer efficient, high quality faxing, while significantly reducing bandwidth usage.

Traditional faxing predates VoIP networks, and as a result does not synchronize well with them. T.38 is a protocol that enables fax data to be sent from a circuit-switched network to a packet-switched network. This conversion allows for a smooth transition, reducing latency, jitter, and lost packets. T.38 faxing is sent and received in real time, rather than with a delayed “store and forward” system.

FoIP service allows you to bypass the costs of traditional faxing by eliminating all those by-the-minute charges and additional fees PSTN providers saddle you with. With our tiered origination system, you can enjoy flexible pricing and choose T.38 on an individual TN basis.

Email to Fax Services

ArcTele Communications, Inc. provides email to fax services. Please visit www.arcfax.com for more information.